Unfortunately, it is too easy to copy our patterns, and so we cannot offer a refund once the shipment goes out. We cannot offer refunds for downloads. However, if there is a problem with your order, we will investigate the problem and try to work with you for a solution. Items other than cross stitch charts can be returned within a 7 day period after received for a full refund provided they are unused.
We try to give the best overall shipping price based on weight. Standard USPS shipping is our current method, but if we can upgrade to Priority or Priority Flat Rate then we may based on what the customer has paid for shipping/Handling. Some countries charge a tax for receiving goods outside of their country. Customers are solely responsible for this tax. Please check with your post office before ordering to find out if your country is one that charges tax rates.
Terms & Conditions:
Each and every one of the images used on this site has been duly authorized by permissions or licensing either Artist direct or through a licensing company. Our patterns are strictly for personal use only. Kitting and reselling them in any form can be considered copyright infringement. You are not allowed to share downloads or make copies of our charts for anyone other than yourself as a working copy. You are also not allowed to upload our patterns to any clubs, groups, or web sites! We strictly enforce these rules/laws to the fullest extent. We have tracking on all PDF Downloads and we do have your IP Address logged every time a purchase is made.
You are allowed to sell the Printed Pattern that you have purchased, as long as you sell the original and do not keep any copies for yourself. One copy, one sale rule applies. If you would like to find out about a wholesale account to resell our printed charts, please use the contact form on our contact page.
By using our site and making purchases you agree to be bound to these terms and conditions.