Frequently Asked Questions


Q: How can I view the status of my order?

A: Log in to your account and there you will see a list of all of your purchases.


Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.


Q: Do I have to have a paypal account to shop with Tilton Crafts?

A: No. Paypal is our payment processor, however, when you reach the paypal sign in screen you can click the “Pay With Credit/Debit” tab and it will prompt you to put in your credit card/debit card information without having to sign in or have an account.


Q: Why do I have to have an account to buy a Download?

A: Downloads are automatically available in your Tilton Crafts Account once payment goes through so you will have to register an account with us in order to purchase downloads. This makes it much more convenient for you to get your downloads immediately after purchase.


Q: I purchased a download, where do I find it?

A: Log in to your Tilton Crafts Account and there will be a list of your downloads that you have available.


Q: I clicked the Download link, nothing happened! Now it says I do not have access anymore? What happened?

A: There could be a couple of reasons that this happens. The website offers one chart download for the order, so if there is a “hiccup” in the internet or does not open the file quick enough, it will tell the website that the download had taken place because the link was clicked. If this happens, do not worry! Contact us and let us know and we will be happy to authorize another download or send to email. Our Email is TiltonCrafts@aol.com


Q: What is a RAK?

A: A RAK is a Random Act of Kindness. It is a term we use in the cross stitch community to describe a download gift  that is purchased for a friend.


Q: How can I buy a RAK for a friend?

A: You can buy a RAK for a friend by searching their wishlist either by their name or email address. Once you see their list  you can add to your cart through their list, however, please be aware that this way will add the download into your account. Please do not click on the link otherwise it will cause an automatic download and then it cannot be transferred to your recipient. The best way for you to purchase a RAK is to add to your cart as a RAK from the delivery options on the product description page. That way it will not go to your account as a download and will be much less confusing. If you have any questions you can always contact us and we will be happy to help.


Q: I found a coupon after I placed my order. Can I use the coupon towards my previous order?

A: You can use it towards new orders but, unfortunately, we cannot add a coupon after your order has been placed.

15% OFF Cross Stitch Charts with Coupon Code: NEWYEAR. Expires 1/21 @ 11:59pm Dismiss